FAQs

Select Create account, enter your email and password, then complete your business details. Follow the activation email to finish setting up your account. Your standard account pricing is available after approval.

Sign in and open My Account to review your orders and saved addresses. Contact sales@larksilk.com for help updating business or account-pricing details.

Choose shipping or Hackensack pickup in your cart. For wholesale order requests, our team confirms shipping or freight charges before shipment. Contact us with your ZIP code and items if you need a quote before ordering.

Select Forgot your password on the sign-in page. We will email a link to reset your password; we do not email your existing password.

Contact sales@larksilk.com or call 201-487-0855 before returning an item. Include your order number and the issue. See our Shipping & Returns page for the current return and claims requirements.

See our Shipping & Returns page for complete return conditions, deadlines, and any restocking fee. Contact us for authorization before sending merchandise back.

Check the selected item and color for availability. Delivery timing depends on stock and shipping arrangements. Contact us to confirm timing for an event or deadline.

Sign in to My Account and open your order to view its fulfillment status.

Before submitting, change quantities in whole inner boxes or cartons in your cart. To request a change or cancellation after submitting, contact sales@larksilk.com with your order number. Changes depend on processing and shipment status.

Use the tracking link in your shipment email, or sign in to My Account and open your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Contact sales@larksilk.com for help with tax-exempt account documentation or questions about tax on your order.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Sign in to My Account to review your order. For an invoice or receipt copy, email sales@larksilk.com with your order number.

Credits usually take 7-10 business days from the time we receive your item(s).

Payment timing depends on your selected order method and approved account terms. Contact us to confirm the payment arrangements for your order.

Enter WELCOME35 in the discount-code field when ordering. The offer is for your first order, once per customer, and cannot be combined with account or other discounts. There is no minimum order value for the offer, but each item’s inner-pack minimum still applies. Contact us before submitting if the discount is not reflected.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

You can contact us by calling 201-487-0855 or by emailing sales@larksilk.com