Shipping, returns, and claims

Clear support for wholesale and bulk orders.

If you have a question about an order, shipment, return, shortage, or damaged item, contact Larksilk Customer Service with your invoice number so we can help you quickly.

Call Customer Service Email sales@larksilk.com
01

Returns

Prior approval must be obtained from the Customer Service Department before sending merchandise back.

  • Returns must be received within 14 days of receiving merchandise.
  • Items must be returned in their original packaging.
  • A 15% restocking fee is assessed on all returns unless the merchandise is defective or the return is the result of Larksilk's error.
02

Claims

Claims must be reported to Customer Service within 14 days of shipment.

  • Report shortages, overages, incorrect stock, or damaged merchandise as soon as possible.
  • Please include your invoice number when contacting us.
  • Keep all original packaging until the claim is reviewed.
03

Shipping questions

For shipment timing, availability, or order support, contact our Hackensack, NJ showroom team.

Before sending anything back

Contact Customer Service first. Returns sent without prior approval may be delayed or rejected because our team needs the invoice number and return details before processing.